About

My experience:

• Project Management
• Content Management
• Web Design
• Web Development
• Data Management
• User training
• and even CRM support….

Basically I was doing a bit of everything and noticed that users were the common thread between all of those aspects.

I wanted to do more, with less, so decided to explore and embrace the UX area fully.

Each of the projects I’ve been involved with could have benefited of a more user-centered design.

What I’ve learnt:

• The business targets and goals are primordial and should never be discarded
• The processes around those targets should always be looked at, reviewed and re-organized if needed/possible
• The user is (almost) always in the decision’s maker mouth, never actually in the room
• The reality of a deadline should always be discussed
• The implications of a project are often overlooked (staffing, maintenance, overall cost,…)
• There’s always an element of surprise
• Flexibility and planning are key.
• Information architecture, user testing, usability are too often mis-interpreted for navigation, user feedback review and “the website works”.

What can be done?

• Keep user/content/context in fore mind
• Look beyond the need for an application in terms of ROI etc, analysis what the implication will be for the users and for the business
• Integrate real users from the very beginning of and throughout the design process
• Be ready for the unthinkable, be flexible.
• Use user-centered design approach

What can I offer?

• 5 years of experience in the web world that shaped an acute sense of usability needs
• An eagerness to further explore the UX field and develop my expertise
• A versatility all aspects of a web project, from project planning to Delivery and training, content acquisition to information architecture, visual design to content management